Transparent Monthly Hosting & Technical Support
At Amstonix Technologies, we keep billing straightforward and fair. Your base commitment covers high-performance managed VPS hosting and proactive support. If you have no new feature tickets in any given month, you only pay your regular monthly fee — zero hidden costs.
Monthly Service Structure
Choose How You Wish to Be Covered
Our support plan ensures complete peace of mind by covering all software bug fixes at zero additional cost.
Managed Hosting + Support Plan
Managed Hosting Only
Per-Ticket Hourly Rate Guide
When you request new features, enhancements, or workflow modifications, work is estimated and approved on a per-ticket basis. These are not subscriptions — hourly rates automatically adjust based on the estimated scope of the approved ticket:
For quick changes, minor UI tweaks, configuration checks, or single reporting adjustments.
For active workflow additions, custom data filters, export engines, and multi-step form integrations.
For continuous development sprints, brand-new module additions, and major third-party API integrations.
Service Summary & Policies at a Glance
| Standard Monthly Retainer | ??100 / month (??50 Managed VPS Hosting + ??50 Active Support Plan) |
| Coding Bugs & Defects | 100% FREE for clients on the Support Plan. (For hosting-only clients, bug fixes are billable based on hours consumed.) |
| Months with Zero Tickets | If no new feature tickets are submitted in a month, you only pay your regular base monthly fee (??100 or ??50). No minimum work quotas or surprise charges. |
| New Feature Hourly Rates | ??65/hr (1???5 hrs) | ??55/hr (6???10 hrs) | ??50/hr (10+ hrs) per approved ticket |
| Approval Workflow | You receive a clear time estimate prior to any work. No hours are billed without your explicit approval. |
| Database Snapshots | Daily automated encrypted backups retained in secure SSD storage up to 60 days. |
| Support Channel & SLA | Dedicated Online Support Portal with priority triage. Standard turnaround within 1???2 business days (often same-day). |
How Our Support Workflow Works
All requests are submitted and managed through your dedicated client portal for streamlined tracking and transparency:
Open a ticket describing the task, change, or bug, with priority categorization (Low, Medium, High).
If it is a new feature or change request, our engineering team responds with an estimated hour breakdown for your approval before coding.
Once approved, work is implemented, verified in staging, and safely released to production with milestone notes.
After-Hours Scheduling
If you explicitly request non-critical tasks to be prioritized outside standard business hours or over the weekend (e.g., "must be completed before Monday morning"), work is billed at 2x the standard hourly rate. We will always seek your explicit approval before scheduling after-hours work. System emergencies or critical server outages are handled promptly.
Amazon SES & SendGrid Integration
System notifications, invoices, and password resets are delivered via dedicated transactional providers (e.g., Amazon SES or SendGrid) using your verified business domain. This protects sender reputation. Provider delivery costs (~$0.10 per 1,000 emails) are billed directly to your AWS/email provider account.
Invoicing Terms & Accepted Payments
Straightforward commercial billing with no surprises or hidden charges.
- Monthly Itemized Statements: Invoices clearly state monthly retainers (Hosting / Support Plan) plus any approved feature hours with linked ticket references.
- Transparent Time Tracking: Time is tracked accurately against actual code development, quality testing, and safe deployment.
- Payment Window: Invoices are issued on your billing cycle date and due within 10 calendar days.
Need Technical Assistance or Custom Development?
Whether you need a quick enhancement, custom workflow automation, or infrastructure scaling, our engineering team is here to support your growth.