Terms & Conditions of Engagement
Welcome to Amstonix Technologies (“Amstonix”, “we”, “us”, or “our”). These Terms and Conditions govern your engagement with us for bespoke CRM engineering, enterprise web development, mobile applications, cloud infrastructure, and ongoing technical support. By approving a proposal, engaging our team, or accessing our services, you (“Client”, “you”) agree to be legally bound by these terms.
1. Acceptance of Terms
By entering into a statement of work, approving an invoice or proposal, or accessing our systems, you confirm acceptance of these Terms, together with our linked policies including our Support & Hosting Agreement, Privacy Policy, and Cookie Policy. If you do not accept these terms, you should not authorize work or access the deliverables.
2. Scope of Services
Amstonix specializes in bespoke software solutions including Custom CRM platforms, Web Applications, eCommerce architectures, API integrations, Managed Cloud VPS Hosting, and ongoing Technical Support. All project-specific deliverables, technical specifications, and milestones are detailed in your approved proposal.
3. Client Responsibilities
4. Project Delivery & Milestones
We work according to structured sprints and mutual milestone schedules. While Amstonix is committed to delivering on schedule, timelines are contingent on prompt client feedback. Amstonix is not liable for schedule extensions resulting from scope additions, client review delays, or third-party API downtime.
5. Commercial Invoicing & Payment Protocols
All commercial transactions are governed by transparent payment schedules agreed prior to work commencement:
Bespoke development projects typically require a 30%–50% initial deposit upon proposal sign-off, with progress payments tied to verified demo milestones.
Invoices are payable within 10 days of generation. Work or deployments may be temporarily paused if milestone invoices remain overdue.
Payments are accepted via Payoneer (domestic local currency accounts), Wise, Direct SWIFT Wire, or Credit Cards / PayPal. Paper cheques are not accepted.
6. Post-Launch Support, Hosting & Bug Resolution
Following project launch, systems require dependable hosting and technical maintenance. Our support model aligns with our official Support & Hosting Agreement:
7. Revisions & Scope Modifications
Each project phase includes predefined review and revision cycles. Changes beyond the signed specification — including workflow additions or architectural restructuring — are estimated as new tasks and submitted for client pre-approval before implementation.
8. Intellectual Property & Ownership
Upon complete settlement of all agreed project fees, full ownership and intellectual property rights of the bespoke code and deliverables transfer directly to the client. Amstonix retains ownership of internal reusable utilities and frameworks, and reserves the right to display non-confidential project milestones in its portfolio.
9. Data Confidentiality & Privacy
Both parties agree to treat all commercial details, customer databases, business workflows, and technical credentials with strict confidentiality. Non-Disclosure Agreements (NDAs) are available upon request before project kickoff.
10. Warranties & Liability Limitations
Amstonix warrants that all custom deliverables are engineered to professional industry standards. Services are provided on an “as is” basis with active SLA monitoring. In no event shall Amstonix’s aggregate liability exceed the total fee paid by the client for the specific affected project or service component.
Termination of Services
Either party may terminate monthly services with 30 days written notice. Upon termination, all completed work is invoiced and final database/code archives are safely transferred to the client.
Third-Party Services
Applications may integrate third-party gateways (e.g. AWS SES, SendGrid, Stripe). Clients maintain direct ownership of their third-party accounts; third-party usage fees are billed directly by respective providers.
Fair Refund Policy
If a project is cancelled before any technical work begins, deposits are refunded minus transaction charges. Delivered milestones and approved engineering hours are non-refundable.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India, unless mutually agreed otherwise in writing.
15. Legal & Contract Notices
Questions About Our Terms or Engagement Agreement?
Our team is committed to transparent, long-term partnerships. Reach out to discuss custom scopes, enterprise SLAs, or specific contract requirements.