Technical Support & Maintenance
Reliable Support That Never Leaves You Hanging From security updates to urgent fixes, we keep your tech running smoothly.
Architecting Your Technical Support & Maintenance
Enterprise software and digital web platforms are powerful — but only when they operate reliably without unexpected downtime, security vulnerabilities, or performance degradation. At Amstonix Technologies, we do not abandon our clients after launch. We provide dedicated, long-term Technical Support & Maintenance to keep your digital operations secure, fast, and fully up to date.
For many businesses, maintaining in-house sysadmins and developers is financially prohibitive. Amstonix functions as your dedicated remote engineering and infrastructure team — providing transparent monthly care, automated backups, and guaranteed resolution standards.
Predictable Monthly Care — Never Pay for Developer Mistakes
We operate on a straightforward commercial model: when you subscribe to our monthly support plan, any bug or issue arising from coding defects is fixed 100% freely at our own expense. Clients who decline support plans must pay for both hosting and all future bug fixes:
What Is Included in Our Managed Services
From routine security patches to urgent ticket investigations, our in-house engineering studio provides complete technical oversight:
Automated Daily SSD Snapshots
Automated daily database and file backups with 60-day SSD retention and rapid point-in-time disaster recovery testing.
24/7 Server & Uptime Monitoring
Continuous server health checks, memory leak monitoring, CPU load balancing, and immediate response to downtime triggers.
Security Hardening & Patches
Regular PHP, MySQL, Apache/Nginx, and OS security patching to safeguard customer records against emerging web vulnerabilities.
100% Free Bug Resolution
Active support clients never pay for code errors, syntax issues, or regressions. All software bugs are resolved freely.
Database Tuning & Query Optimization
Routine table index defragmentation, slow query log profiling, and database clean-up to ensure instant dashboard load speeds.
Priority Helpdesk & Rapid SLA
Dedicated ticket submission portal with guaranteed response SLAs: critical issues addressed within 1 hour, standard within 4 hours.
Hosting, Maintenance & Development Pricing
We believe in complete transparency. Our services operate on straightforward, predictable monthly care alongside tiered hourly rates for new functional additions:
Explore Our Services
Speak with Leadership
At Amstonix, clients collaborate directly with senior technical architects — Jia (CEO & Operations, M.Com) and Sid (MD & Lead Dev, MCA). Zero middle-man account managers or junior hand-offs.
Our 4 Core Guarantees
Let's Build a Custom System That Truly Works for You
Say goodbye to clunky spreadsheets, lost leads, and rising per-user subscription fees. Partner with our specialized engineering studio to build a scalable, sovereign CRM tailored to your business.